FAQ
Q: What types of materials are used in our jewellery?
A: Our jewellery is crafted from high-quality 925 sterling silver, stainless steel and copper, all plated with 18K gold for a luxurious finish.
Q: How do I place an order?
A: You can place an order directly on our website by selecting the item you want and following checkout process. If you need assistance, please contact our friendly team at ninetyjewellery@gmail.com
Q: What payment methods do you accept?
A: We accept all major credit cards, Paypal, Afterpay and more. All transactions are secure and encrypted for your protection.
Q: How long will it take to receive my order?
A: Standard shipping typically takes 3-7 business days, depending on your location. Expedited shipping options are available at checkout for faster delivery takes 1-3 days for an additional fee.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Please note that shipping times and costs may vary depending on the destination.
Q: What is your return policy?
A: We offer a 15-day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it. (Refer to our policy)
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service at ninetyjewellery@gmail.com with your order number and the reason for the return. We will provide you with further instructions.
Q: How should I care for my jewellery?
A: To keep your jewellery looking its best, avoid exposure to harsh chemicals, perfumes, and lotions. Clean your pieces regularly with a soft cloth and store them in a dry, safe place when not in use.
Q: How can I contact customer service?
A: You can reach our customer service team via email at ninetyjewellery@gmail.com We are available Monday to Friday , From 9 AM to 5 PM.
Q: Do you offer gift packaging?
A: Yes, all our jewellery comes in elegant packaging.
Q: Do you have a physical store?
A: Currently, we operate online only.